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Return Policy

Order Fulfillment

Everything Imagination strives to ship out all orders within 24 hours of order placement. The majority of all products are shipped from our Avon, Connecticut warehouse. However, some large and custom built items are shipped directly from the manufacturer.

Cancellation Policy

You may cancel your order within 24 hours of placing your order only IF your order has not been shipped. All backorders and preorders may be cancelled at any time prior to shipping. No order is deemed cancelled until you receive an email from Everything Imagination confirming that your order has been cancelled. If you attempt to cancel your order and it has already shipped out, any subsequent return would fall under the Everything Imagination Return Policy. See Below.

Sales Tax

Everything Imagination is required by law to collect sales tax on all orders shipped to the state of Vermont and Connecticut. All other orders will not require collection of sales tax. It is each individual's responsibility to pay any required sales tax as required by law in each's respective state.

Shipping

Please see our Shipping Policy for information regarding Everything Fairiesí shipping policy. If you receive a product that was damaged during shipping or is defective, please fill out the form included with your order, and return the product to the Everything Imagination address listed below. A replacement item will be shipped out immediately upon return of the damaged or defective item.

Order Status

Upon shipment of your order, you will receive an email notifying you of the shipping method and the tracking number.

Return Policy

If, within 30 days of order receipt, you are not satisfied with your purchase, you may return it for an exchange or refund. All returns must be in like new condition in its original packaging in order to qualify for a refund. If returns are received in used or damaged condition, no refund will be given.

If you decide to return a product that you had previously purchased, you must fill out the form included with your order and include it with the returned product. If you have lost or misplaced this form, it is important to include with your return the following information: Order Number, Name on order, Why you are returning the product.

Please send all returns and defective items to the following address:

Everything Imagination
23 Old Windsor Rd., Unit E
Bloomfield,CT 06002

Everything Imagination strongly recommends shipping your product back to us using a delivery method that generates a tracking number or delivery receipt. Please keep this number until your refund has been processed by us.

Once Everything Imagination receives your return, please expect up to two weeks to receive your refund or credit. Your return will be less any actual shipping charges incurred and a 10% restocking fee. Actual shipping will also be deducted even if your order was shipped using "Free Shipping." If you place an exchange order for equal or greater value than the return, the restocking fee will be waived.

Your refund will be given as a credit to your original payment method. If you are returning a product that was given to you as a gift, you will receive in-store credit as your refund. If you are returning a product that was originally purchased using a gift certificate, you will receive in-store credit as your refund.

If there was an error in your shipment, or if you received a damaged or defective product, please call us within 10 days and we will send you the correct product or replacement product at no cost to you.

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